Shipping information

You want your new gear ASAP, if not sooner; we get it. We know we're delivering the green light for your next session. 


We may dispatch your order from locations outside the UK, so next-day delivery is usually not possible. 
If your purchase is time sensitive, get in touch and we may be able to arrange express delivery for you at additional cost.
Once we receive your order, we’ll dispatch it promptly, then send you the expected delivery date with tracking information.


International Orders


We ship worldwide with UPS, getting your gear where it needs to go - fast and secure. Most international deliveries arrive within 5–7 working days, but conditions vary, so treat this as a guide, not a guarantee.

Orders are usually processed within 2 working days from our HQ in Southampton, UK. Weekends and public holidays might slow things down a touch, but we’ll always keep you in the loop. Once your order’s on its way, you’ll get an email with tracking info so you can follow the journey.

Please double-check your delivery details, as mistyped addresses or missed delivery attempts can lead to returns, and we can’t cover those extra shipping costs. We also can’t ship to PO Boxes, so make sure you provide a physical address and contact number.

Ocean Rodeo isn’t responsible for lost, damaged, or stolen packages once they’re in the courier’s hands. 


Import duties, customs fees, and local taxes are the buyer’s responsibility. Every country runs its own rules - check them before ordering to avoid surprises. 

Online order cancellations

We aim to ship all orders placed online within 24 hours, so should you need to cancel your order, please contact us as soon as possible. 

Email info@oceanrodeo.com
Call +44 (0)1489 776000 between 0830 - 1630 (GMT) Monday to Friday. 

In the event your order has already shipped, our returns process will apply.

returns information

Issues including returns for items purchased from a local dealer must be dealt with by that stockist.

For online orders, items must not be returned without prior approval and a Return Authorisation Number, which our team will issue when you contact us.
This number does not automatically guarantee a refund, replacement, or warranty approval.

Making your return

When you have received your Return Authorisation Number, we’ll provide the details for where to send your gear.
Clearly mark your Return Authorisation Number on the outside of the package and send it back within 30 days. 
All returns must be clean, dry, and shipping prepaid.

Include a copy of your original invoice with a note outlining the reason for the return alongside your Return Authorisation Number. 
Without the Return Authorisation Number, packages may be refused and returned to sender.

This policy does not affect your statutory rights under UK consumer law. 

You have the right to cancel within 14 days of receiving your item, no questions asked. If you cancel in time, we’ll refund your original delivery costs. 

Certain products (such as those marked custom or non-returnable) may not be eligible for return. Check product pages for details.