My 2010 Rise 10m kite finally needed some maintenance after countless Van Isle and La Ventana sessions. Turns out I had a leak in one of the single-point inflation hoses. Called Ned at OR and he let me drop by and grab a free replacement hose so I could wrap up my repairs fast.
Happily the actual repair was dead easy and my kite is back at 100%.
The consideration and service was appreciated. 
safe riding,