Ocean Rodeo is proud to introduce the 100% Guarantee!
Effective immediately any purchase made through one of our dealers in North America or Europe is backed up with a 100% Guarantee. If you don’t love the product return it within 30 days for a full refund. You will need to be a member of the Crew to take advantage of this offer and you will be responsible for the shipping expenses involved in the purchase but beyond these requirements the offer is non-conditional, we are that confident that you will love our gear! (You can’t use the refund to buy the same piece of equipment again though… that would just be taking advantage of us!)
But wait! I don’t need to tell you that! You are already part of our loyal Crew of riders! What I do need you to do is to help populate this forum thread with your tales of customer service support, warranty service or equipment purchases you’ve made over the years from our company. Please be honest with your postings, if we made a mistake feel free to post it too but perhaps mention what we did to help solve the problem. Customer service is not only about reducing mistakes made, it’s about helping solve problems when they occur!
John Z - OR