1) Contact Philippe, as I assume you bought this suit through him? He will be able to tell you if the suit falls into its warranty period or not - how old is it? We offer a 1 year warranty on all gear
2) The zipper is a very expensive and valuable part of all of our drysuits. Regular waxing is very important but there are also other important considerations (in making this list I am not making any assumptions on your maintenance of the suit Chris):
- Never kink or fold the zipper when packing or storing your suit
- Never force the zipper closed, if it is caught on clothing or suit material carefully back it up to avoid damaging the zipper’s teeth
- Never opperate the zipper with sand or dirt in the teeth. Use a toothbrush to carefully remove all excess debris from the teeth and zipper car before opperating zipper
Any one of the above issues could lead to damage to the zipper similar to what Chris has experienced. One or two damaged zipper teeth will no longer lock closed and will lead to the zipper pulling open each time it is closed, as Chris has experienced.
Generally, zippers do not fail, they are damaged. If you receive a new suit and the zipper is in good working condition it is very unlikely it would ever fail without being exposed to some sort of damage or trauma.
Chris, in your specific case I would - as mentioned above - talk to Philippe about getting that suit back to us for a proper inspection and assessment as to what can be done to get you back on the water quickly.
I look forward to seeing you when I am next in Squamish!